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Privacy Policy

Last updated: July 1, 2026

Introduction

Carpet Pro ("we," "us," or "our") operates the website carpetpro.net and provides professional carpet, upholstery, tile and grout, and air duct cleaning services in California and Arizona. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us.

Information We Collect

We may collect the following types of information:

  • Contact information you provide when requesting a quote or sending a message, such as your name, email address, phone number, and details about your cleaning needs.
  • Usage data collected automatically when you browse our site, including pages visited, time spent on pages, referring website, browser type, device type, and general location (city/region level).
  • Cookie data stored in your browser to remember your preferences and support website analytics. See the Cookies section below for details.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes for our cleaning services
  • Schedule and deliver the services you request
  • Improve our website, content, and customer experience
  • Understand how visitors use our website through analytics
  • Comply with legal obligations and protect against fraudulent activity

Cookies

Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:

  • Essential cookies are required for the website to function properly, including storing your cookie consent preferences.
  • Analytics cookies help us understand website traffic and usage through Google Analytics. These cookies are only placed if you consent to analytics cookies.

When you first visit our site, a cookie banner allows you to accept all cookies or manage your preferences. You can change your cookie settings at any time by clicking Cookie Preferences in the footer.

Google Analytics

If you consent to analytics cookies, we use Google Analytics to collect anonymous usage statistics. Google Analytics may set cookies and collect information such as your IP address (which we configure to be anonymized), browser type, and pages visited. Google's privacy practices are described at https://policies.google.com/privacy. You can opt out of analytics cookies through our cookie preferences at any time.

Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our website and business (such as email delivery and analytics providers), provided they agree to keep your information confidential. We may also disclose information when required by law or to protect our rights and safety.

Data Retention

We retain contact form submissions and customer correspondence for as long as needed to respond to your request, provide services, and maintain business records. Analytics data is retained according to Google Analytics' default retention settings.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including:

  • The right to know what personal information we collect and how it is used
  • The right to request access to or deletion of your personal information
  • The right to opt out of certain data processing, including analytics cookies
  • The right to non-discrimination for exercising your privacy rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites such as Google Reviews and Facebook. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: